The transport of the products will be done by courier or post on the Romanian territory or personally by the producers within the Satu Mare municipality, for an order of at least XX lei. In the case of each order, the manufacturer will contact the customer to establish all the details related to the order, stock and mode of transport!

General conditions of return

The buyer has the right to return a product, within 14 calendar days, without invoking any reason and without incurring costs other than the initial delivery. Thus, according to GEO no. 34/2014, the period of returning a Good or giving up a Service expires within 14 days from the day when the buyer enters into physical possession of the products. The value of the returned products will be made within a maximum of 14 days from the receipt of the products and their inspection in order to be in the initial state.

The payment method is by bank transfer to the client's account. Returned products must be in the same condition in which they were received, sealed. The return of products is not accepted if they have been used, unsealed or tested, for reasons of protection of the health of customers and for reasons of hygiene.

The return is made in the original packaging, with the original labels intact, and all the documents with which the product was delivered. In case of damaged products, the Customer must inform the Supplier in writing within 48 hours of receipt of the products, on the intention to return them and the reasons underlying this intention.

Products returned without the prior written notice of the Supplier will not be accepted and will have to be paid in full by the Customer. In the case of returns, the Consumer bears only the direct costs related to the delivery of the products and the Supplier bears the costs of returning them.

Damage due to transport

The loss or damage of the products during transport must be communicated to the Supplier within one day from the date of delivery, as a partial or complete non-receipt of the products. In the absence of any notification, the products will be considered as delivered and received in good condition.